Without flexible organization strategies, one-size-fits-all just buries documentation.
Utilize labels, spaces and categories to organize documentation enterprise-wide.
We all have mountains of Word documents sitting in search-less locations.
Import your Word docs and give people instant searchable content.
Open-cut-paste cycles seem to result in the same old Frankendoc outcome.
Reusable templates and snippets catalogue helps establish your best practices library.
Constant clicking into nested structures distracts from the mission.
Compose top-to-bottom for a more natural reading and editing experience.
Forcing everything through WYSIWYG editing hinders content creation.
Compose content with various section types — Rich Text, Code, Markdown, Jira, Trello & more.
Renegade changes, email tennis and review meetings detract from the job in hand.
Define change control workflows to request, approve and publish changes.
Obsolete and unfinished documentation just adds to the frustration.
Archive the old stuff and keep new content in draft till ready for publication.
Documentation gets complex when you need to adjust content to suit different readers.
Leverage version management to support differing versions of the same content.
Valuable time is consumed by email chains and review meetings.
Request contributions, reviews and feedback from within the document that needs attention.
Unused and over-used dcumentation both tell us something.
See what content is being consumed, ignored or completely missing.
Multiple documentation systems disrupt the spread of essential know-how.
Centralize internal and external documentation and invite employees, partners and customers.
Expect content leaks when systems do not distinguish between internal and external users.
Invite and collaborate with external users whilst protecting internal documentation.
Without a centralized system critical know-how is hard to access.
Provide the means to capture and centralize everything you absolutely need to know.
Andrew N, Parkland Fuel, Canada
Brad M, eVolve, USA
Daniel H, Vessinge, Sweden